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📍 Arlington & Forney, TX
Artisan Glass Designs, LLC – Standard Terms & Conditions
Last updated: AD 2025
These terms cover all residential and commercial glass services performed by Artisan Glass Designs, LLC ("we," "our," "us") anywhere in the State of Texas, including but not limited to: frameless shower doors and enclosures; window glass replacement; mirror supply and installation; installation of customer-supplied mirrors and/or accessories; cabinet glass; glass railings, stair handrails, and glass pool fences; glass shelves; in-glass pet doors; specialty glass (including etching, antique mirror, dip-tech painted glass, and custom shapes); and commercial glass work.
Standard lead-time is 3–10 business days after glass is tempered and hardware arrives. We will contact you with a 4-hour arrival window; customer or authorized adult must be present.
Warranty void if glass is cleaned with abrasive pads or ammonia-based products, or if caulk is disturbed.
Unless otherwise noted, all glass dimensions, squareness, thickness, edge work, and hole/notch placement conform to ASTM C1036, C1048, and GANA/IGMA tolerances. Customer accepts: ± 1⁄16″ for sizes ≤ 60″, ± 1⁄8″ for sizes > 60″; ± 0.015–0.030″ thickness; bow ≤ 1⁄8″ / 24″ span; IGU thickness ± 1⁄16″. Mirror silvering: reflectivity ± 2%, pin-holes ≤ 0.25 per sq ft.
Squeegee or towel-dry after each use. Damage from hard-water deposits, harsh chemicals, or impact is excluded.
Any alteration after contract signing (e.g., glass type, hardware finish or repositioning, etc.) is a change order and may reset lead-time and price.
Mirrors are measured on-site and fabricated to customer-specified size and edge finish; no returns once cut. Wall surface must be flat, clean, and structurally sound; drywall anchors or mastic failure due to weak substrate will incur additional repair charges quoted on-site. Safety backing is supplied unless waived in writing; customer assumes full liability for breakage if waived.
One (1) year against silvering deterioration or adhesive failure under normal indoor use; excludes chips, scratches, or damage caused by impact, improper cleaning, or environmental extremes.
We will install mirrors/accessories provided by customer at agreed labor rates only. We assume no liability for manufacturing defects, hidden flaws, or breakage during handling or installation. Customer must inspect mirror/accessories prior to installation and waive any claim against us for damage discovered thereafter. Installation warranty limited to securing hardware and adhesive for ninety (90) days.
Ten (10) year limited warranty against seal failure (fogging) and five (5) year limited warranty against manufacturing defects, effective from installation date. Coverage is non-transferable, excludes damage from misuse, impact, structural movement, or extreme weather, and requires written notice within 30 days of discovery accompanied by proof of purchase. Our sole responsibility is repair or replacement of the defective unit; no liability for incidental or consequential damages.
Texas law applies. Any dispute shall be resolved exclusively in the state courts of the county where installation occurs.
Any alleged defect must be reported in writing within thirty (30) days of discovery and we must be given a reasonable opportunity to inspect and cure before any third-party remedy is pursued.
Delays caused by acts of God, supply-chain disruptions, or government orders, including but not limited to pandemics, supply chain shortages, or labor strikes beyond our control, extend deadlines without penalty.
Customer acknowledges that pursuant to Texas Property Code § 53, Artisan Glass Designs, LLC may file a mechanic's lien against the property if any amount due under this contract remains unpaid after the due date.
Work scheduled on Federal/Texas state holidays or weekends will incur a flat $200 surcharge, disclosed in the final invoice.
By signing, customer grants us perpetual, royalty-free license to use photographs and videos of the completed installation for marketing purposes unless customer submits a written opt-out prior to the work commencing.
When performing as a subcontractor for general contractors, builders, or commercial owners, these terms supplement—but do not override—any master subcontract agreement or purchase order issued by the GC/builder. In the event of conflict with the prime contract documents, the prime contract controls.
Balance due at completion of our scope, unless otherwise negotiated. Past-due balances accrue 1.5% monthly service charge (18% APR). Multi-stage projects will be billed in stages and GC/builder retains 10% retainage until final completion and acceptance. Retainage of 10% is released within 30 days following substantial completion and acceptance of our scope.
We carry GL, auto, and workers' comp as required by law. Upon request we provide: COI and W-9.
To the fullest extent permitted by Tex. Civ. Prac. & Rem. Code § 130, we indemnify and hold harmless the GC/builder/owner from bodily injury or property damage caused solely by our work. GC/builder and project owner are listed as additional insureds on our GL policy for the duration of the project.
Dates are based on receipt of approved shop drawings and clear site access. GC/builder-directed acceleration or delay may result in change order pricing. We are not liable for liquidated damages assessed against GC/builder unless specifically assumed in writing.
Submit approved architectural drawings and rough-opening dimensions. We provide shop drawings within five (5) business days after receipt. Approval turnaround beyond two (2) business days extends delivery schedule day-for-day.
All warranties pass to the owner upon substantial completion; builder/GC retains a 2-year workmanship warranty obligation back-to-back with ours.
Customer agrees not to solicit our employees or subs for direct employment for twelve (12) months following project completion. Pricing, shop drawings, and proprietary methods disclosed under this agreement remain confidential.
Electronic signatures and email confirmations constitute original signatures and bind the parties under Texas UETA.
This document, any signed change orders, and the master subcontract agreement (if applicable) constitute the entire agreement. In case of conflict, the subcontract agreement prevails, followed by these terms, then any purchase order.
All implied warranties, including merchantability and fitness for a particular purpose, are hereby disclaimed to the maximum extent allowed under Tex. Bus. & Comm. Code § 2.316.
If any provision is held unenforceable, the remainder survives. Venue for any action lies exclusively in the county of installation.
Contact: info@artisanglassdesigns.net | 469-988-1581
